Ark Stone Trading · Account & privacyDelete Account
Request deletion of your Ark Stone Trading account and associated personal data, including the account used in our mobile app.
Send your request to support
Email us from your registered email address with the subject Account deletion request. Include your account reference if you have one.
Email deletion requestsupport@arkstonetradingpartners.com
The button opens your email app. Review and send the message to submit your request. If it does not open, send an email to the address above using your preferred email service.
You can make this request without reinstalling the app. If you no longer have access to your registered email, contact the same address and explain this so support can arrange an alternative identity check.
What happens next
- Verify ownership. Support will verify that the request comes from the account holder before making changes.
- Review the account. Tell support if you have a remaining balance, open positions or an unresolved transaction. They will explain any steps needed to complete closure. You can submit your request now.
- Confirm the outcome. Support will explain the applicable processing timeframe, the data to be deleted and any records that must be retained.
Submitting a request does not itself close positions, withdraw funds or immediately delete the account. Uninstalling the app does not delete your account.
Data deletion & retained records
Your request covers your account and associated personal data, including profile and contact details, account-access information and service-use records. Data no longer needed for a legitimate retention purpose will be deleted as part of account deletion.
Some identity-verification, trading, payment, complaint or security records may need to be retained for applicable legal, accounting, fraud-prevention or dispute-resolution purposes. The applicable period depends on the record and relevant requirements; support will explain the categories, reasons and periods that apply to your request.
Where relevant data is held by a service provider, processing the request may require coordination with that provider.
Read the Privacy PolicyProtect your information. Do not email passwords, one-time codes, wallet recovery phrases or private keys. Do not attach identity documents to the initial request; support will explain any secure verification steps.
